Satellite TV Contracts: What the BBB Recommends

When signing up for satellite TV, the BBB recommends the following:

• Get it all in writing: Don’t just take a salesman, installer, or customer service representative’s word for it. You might be speaking with a third-party retailer, and the verbal promises may not be reflected in the final contract with the satellite provider.
• Read the terms and conditions carefully: Pay close attention to the terms on introductory offers, equipment costs, and cancellation policies.
• Check every bill closely: The sooner you spot inaccuracies in billing, the better. Even if you have your account set up to automatically charge your credit card or debit your checking account, always examine your monthly bill for new or unusual charges.
• Mark your calendar: Put important dates on your calendar (e.g., when you need to cancel introductory promotions for premium channels, the end of your contract).
• File a complaint with BBB: Consult the terms you agreed to, and if you’re unable to reach an agreement with your satellite provider, file a complaint with your local BBB. Both DISH Network and DirecTV consistently respond to complaints, and the BBB has often been able to help consumers receive refunds.